If you have a problem...

Solving problems at the cardreader

Questions to ask yourself when you encounter a problem

What if the pump is pumping slow?

 

 

Important Reminders when using CFN

Do not write your PIN Number on your card
Without the PIN number the lost or stolen card is of no use to anyone. Remind drivers to memorize the PIN number or keep it in a safe place away from the card. This will save your company from loss if the card gets into the wrong hands.

Swipe the card quickly
The readers are designed to read the card quickly. It is natural to want to go slower if the cardreader doesn't seem to be reading the card, but actually going faster often corrects the problem.

Remove the card completely from the cardreader before entering the PIN number.
If the card is not completely removed the cardreader may ask you to retry your card.

Hang up all pumps when you are done fueling
If you do not hang up the pump, the pump remains on. The next person who comes in is able to fuel and it will go on your bill.

Keep the card in the Tyvek envelope provided
This will prevent the card from getting dirty or demagnetized by other cards in your wallet.

Do not punch holes in the card
This could cause the card to malfunction.

Any cardreader on the fuel island will activate any pump
If you get to a location where one cardreader isn't working, you don't have to move your vehicle. You can just stay parked where you are and go to the other cardreader.

Solving problems at the cardreader

IF CARDREADER  SAYS:		 Then...
Pump in use You have selected a pump that is being used by another CFN customer. Go back and recheck the number of your pump.
Read Error C Slide the card through more quickly. Make sure the magnetic strip is clean and pressed against the machine as you slide the card through.
Invalid Fuel You have selected a product not authorized on your CFN card. If you wish to have additional fuel types added to your card, please notify Truck 'N Travel.
Contact Controller This indicates the pump handle has been lifted prior to authorizing the card. If this happens return the nozzle to the pump, use your card to authorize the pump, then lift the pump handle and begin to pump.
Cannot verify card Card is either not recognized at the site or the card is unreadable.
Card is invalid The card has been locked out of the CFN system. Contact your CFN vendor if you are unsure why.
Incorrect reading Reader cannot recognize all information on the card. The card may be dirty or have pieces of magnetic stripe missing.
Invalid, Retry or Incorrect Card Enter the correct PIN number. This may also mean the site you are at is no longer with CFN.
Invalid Card Although your card was read properly, the system does not recognize it as a CFN card.

 

 

 

Questions to ask yourself when you encounter a problem

  • Are other people fueling successfully?
    Have you asked for their assistance? They may be a regular there and be able to help.

  • Is there an attendant on duty?
    If so, have you approached them with your problem?

  • Is there a phone number posted to call?
    Often the problem can be resolved easily by dialing the posted number and speaking to the company who owns the site.

  • What message is appearing on the cardreader?
    Write down the exact message before calling. The message allows us to know the source of the problem.

  • Have I tried pushing the help button?
     The help button sometimes contains additional information as to the source of your problem.

 

 

What if the pump is pumping slow?

This indicates the leak detectors at the site have been tripped. This is not a serious problem and can be fixed quickly.

All modern fueling facilities have leak detectors. The purpose is to shut off the flow of product if a leak is detected. Sometimes if the nozzle is open before the pump is turned on, the leak detector senses a leak and shuts down.

To correct the problem, everyone currently pumping the same product (i.e. diesel or unleaded) must stop pumping by turning off the nozzle. After 30 seconds everyone can start pumping again by turning on the nozzle.

Please note in cold weather it may take a few minutes to reset the leak detectors.